Microsoft CRM(Client Relationship Management)
Microsoft CRM is a software package that focuses mainly on the sales, marketing and service (ie. help desk) sectors of your business. A relationship management system that tracks your customers' entire experience, Microsoft CRM is one of the best and most efficient ways a business can drive sales, manage prospects and clients, and deliver excellent customer service.
Backbone Systems makes it possible for a small business to enjoy the benefits of Microsoft CRM by offering it as part of a portfolio of IT products we can deliver to you online. Using it, your business can function at a level of IT efficiency once reserved for large, wealthy corporations.
Most importantly, through Backbone Systems your Microsoft CRM solution will be hosted in Canada and therefore your private data will be subject to Canada's privacy legislation. (Click here for more information on where your business' data flows, and the importance of understanding the United States' data privacy laws including its Patriot Act authorized seizure of information.)
Microsoft CRM lets you:
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- Organize all sales leads to allow efficient follow-up
- Streamline prospect management: CRM will automatically assign each by location, sales person or any other characteristic you deem appropriate
- Access your CRM tool from the road
- Manage all contacts seamlessly and efficiently
- Maintain an up-to-date customer file, accessible by all employees, allowing you to provide the best in customer service
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You choose how to access your CRM tool, whether it's a full client, a web client, via our remote desktop product, or in conjunction with Microsoft Exchange and handheld devices. Backbone Systems can customize your CRM to suit your business' needs.
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Contact our sales team to learn how this powerful tool can benefit your business. | |
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Small Business Owners
Bookkeepers and Accountants